If your withdrawal has been validated, but you have not received it in your bank account, please follow the instructions below:

1) Time taken to receive the withdrawal
Withdrawals are validated, on average, within 24 hours after your player account has been verified.
Once your withdrawal has been validated, it can take 2 to 5 business days for the amount to appear in your bank account.
Thank you for your patience while your withdrawal is being processed.

2) Time exceeded
The amount of time it takes for the withdrawal to appear in your account may vary, depending on your bank.
Please allow a further 3 working days (following the 2 to 5 business days) to ensure that the amount has not been credited.
Once this additional time has passed, if the problem persists, please contact us on live chat or by email.

3) Contact us.
Send us your request via our live chat or by e-mail.
Please send us a copy of your bank statement for the entire period (for the last 10 days).
Once we have received the information, our payments department will look into your request.
You will then be contacted by email with further information.


🍀Thank you for your understanding!