If you have not received your bonus or free spins following a promotional offer, this may be due to various factors. We invite you to follow the steps below:

💡 Potential scenarios involving promotional offers:

You have received an email/SMS mentioning a bonus, but nothing appears on your player account.
You have received an email/SMS mentioning free spins, but nothing appears on your player account.
You are in the ranking, but have not received your winnings.
The amount of your winnings is not correct.
You can't find your welcome offer.

🚨 Please note that as stated in our T&Cs, all commercial offers are limited to one per: household, postal address, IP address, family, payment method and telephone number.
 
1) Check the terms and conditions of the promotion
Our promotions may have different conditions.
Depending on the promotion you are taking part in or have received, winnings or bonuses are credited at different times.
For example, some promotions are credited at the beginning of the week, in the middle of the week, from 10 a.m., from 6 p.m., etc.
Check these rules by consulting the terms and conditions for each of the promotions.
To do this, select the promotion of your choice via our promotions page, or consult the email you received, then scroll to the bottom.
The terms and conditions of the offer are indicated there!

2) Check your settings
Please use Google Chrome (our site has been optimized to work with this browser).
Clear your cache and delete your cookies by : 

click the three dots in the top right, select Settings, go to Privacy and security, and click Delete browsing data.

Choose a Time range (All time) from the drop-down menu.

Check Cookies and other site data and Cached images and files.

Click Delete data.

🚨 Re-connect to your player account and check in the ‘Bonus’ tab to see whether it has been credited.

3) If the problem persists
If the deadline has passed and your bonus is still not appearing, please contact us via our live chat or by e-mail.
Make sure you give us as many details as possible, as well as the name of the promotion.
We also advise you to take a screenshot of the e-mail you received, for example, so that our customer support advisers have as much information as possible.
Once we've received all of the information, our team will get back to you with further information!


🍀Thank you for your understanding!