If you do not appear in the rankings, this may be due to a number of factors. We invite you to take the following steps:

1) Check the terms and conditions of the promotion
Our promotions may have different conditions.
If you don't appear in the rankings it is possible that you are on the wrong game, or that certain conditions were not met.

For example, some promotions require a minimum bet, or only take into account the best multiplier, etc.

Please check these rules by consulting the terms and conditions of each promotion before taking part.
To do this, select the promotion of your choice via our promotion page, then scroll to the bottom.
The terms and conditions of the selected offer are listed there!


2) Check your settings
Please use Google Chrome (our site has been optimized to work with this browser).
Clear your cache and delete your cookies by : 

Click the three dots in the top right, select Settings, go to Privacy and security, and click Delete browsing data.

Choose a Time range (All time) from the drop-down menu.

Check Cookies and other site data and Cached images and files.

Click Delete data.

🚨 Reconnect to your player account and check the details again.


3) If the problem persists
If you still don't appear in the rankings, please contact us via our live chat or by e-mail
Make sure you send us as many details as possible, including the name of the promotion.
We also advise you to take a screenshot so that our customer support advisers have as much information as possible.
Once we've received all of the information, our team will get back to you!


🍀 Thank you for your understanding!