Verification of your player account is an important step that may be required in certain cases. Here's more information:
1) Why do I need to send my documents?
- For security reasons and in accordance with the law, we have certain requirements to meet
- To validate your withdrawals, we need to verify your identity
- To update your account if the documents have expired
- In case our financial service requires additional documents for security reasons
2) Mandatory documents
A valid identity document (choose one):
- A Passport (Page with face ID)
- A Driver’s license (Both sides)
A Proof of Age card
Proof of address less than 3 months old, showing your name, address, and date (choose one):
- A water/electricity/telephone/communication bill
- A payment card statement or bank statement
💡If you live with someone else and only their name is on the above bills, you will need to provide the front and back of their identity document, as well as a handwritten letter from them confirming that you live with them (signed, dated, including the birthdate of both the hosted person and the host, and the postal address).
A bank account statement
You must be the account holder, and the statement must be issued by your bank.
Your name, IBAN, BIC, and the name or logo of your bank must be visible on this document.
💡 We also accept bank receipts printed from ATMs.
3) Other Documents
A copy of the bank cards used to deposit
For security reasons, please follow these instructions:
- Only show the first 6 and last 4 digits of the card (cover/hide the others).
- The same digits should also be covered/hidden on the back of the card.
- Cover/hide the security code (the last 3 digits on the back of the card).
- Ensure the back of the card is signed by the holder.
- (If you are not the cardholder, we also need a copy of the front and back of the cardholder’s identity document.)
Here is an example:
💡 We remind you that using a bank card belonging to a third party and/or linked to a business account is strictly prohibited on our casino.
💡If you do not have a copy of your bank card in your possession, whether it is a virtual card or a card that does not display the holder's name, you can request proof of ownership from your bank. This type of request is common and is generally handled quickly by financial institutions.
🚨This list is not exhaustive, and other documents may be requested.
4) Where to send my documents?
- Go to the "Profile" section of your player account.
- See "My Documents"
- Upload your documents in the designated spaces.
- The document size should not exceed 2048KB (2MB).
- The minimum document dimensions should be 255 x 175 PX.
🚨 Before sending your documents, please make sure they are readable, in color, and with all four edges visible.
5) Upload Successful!
Once your documents are uploaded, you just need to wait for our response.
You can check the status of your documents in the profile section of your player account, under, "My Documents".
Once processed, an email will be sent to you to track the progress of your player account verification!