If your deposit has not been credited to your player account, there may be a number of reasons for this. Please follow the steps below:

1) Processing time
The maximum time for validation or rejection of a transaction is 30 minutes.

Please allow for up to 30 minutes for the deposit to appear in your player account balance. 

2) Deposit is held or pre-authorized by the bank
If you make a deposit using a bank card, a temporary hold (pending charge) or pre-authorization may appear on the card being used. This is to reserve the specific amount of funds before the final payment is processed and the money has not been turned into a real charge right away.
৹ In some cases the bank holds the funds on your account to verify that there is enough money in the bank account when you are making an online payment.
৹ The temporary hold usually disappears from your account after a few days if it is not turned into a real charge (allows the payment to go through to us and is credited to your player account). 

৹ The average duration of the temporary hold is 7 days (depending on the bank).

💡Please contact your bank for more information on this subject.

3) If the problem persists
If, once the various time limits have passed (7 days for bank cards or 30 minutes for other deposit methods), the deposit has still not appeared in you player account and you have been debited on the card being used, please send us a copy of your bank statement.

The transaction must appear, as well as the reference and date of the transaction.

4) Contact us
Please send us your bank statement via our live chat or by e-mail.

Make sure you send us your details and the reason for your request.

5) Feedback from our services
Once we have received your document(s), our dedicated customer support team will look into the details straightaway and advise on the next steps to take.

A confirmation e-mail will be sent to you when the issue has been resolved!

🍀Thank you for your understanding!