If you have a technical issue during a game, or encounter a bug, there are a number of steps that can be taken. Here are the steps to follow:

💡 Examples of technical problems:

My win did not credit to my player account or the amount did not match.
The dealer drew two cards.
The dealer did not deal me a card.
I was disconnected from the game.
The game is running slow.
The bet I cancelled was not credited back or the wrong amount was credited back.
I bought a bonus, but it hasn't been credited.

🚨 It is important that you complete the steps below, so that our customer support services can properly and promptly deal with your request.


1) Check your settings
Please use Google Chrome (our site has been optimized to work with this browser).
Clear your cache and delete your cookies by : 

Click the three dots in the top right, select Settings, go to Privacy and security, and click Delete browsing data.

Choose a Time range (All time) from the drop-down menu.

Check Cookies and other site data and Cached images and files.

Click Delete data.

🚨 Reconnect to your player account and check if the technical issue has been corrected.
 

2) Prepare the information
If the previous steps have not resolved your technical problem, please gather the following information:

৹ Date and time of the problem 
৹ Name of the game
৹ How much were you betting
৹ How much was the payout
৹ How much was your balance
৹ Did the issue occur during bonus games
৹ Was the problem related to a promotion, if so which one
৹ A screenshot showing the problem 


3) Contact us
Once you have collected the information above, please contact us via our live chat or by e-mail
Our technical department will get back to you as soon as possible!
 

🍀Thank you for your understanding!